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Businiess name:
Performance Acura
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Review by:
citysearch c.
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Review content:
Dealership was recommended by an associate. The dealership owner is very reputable but apparently is not aware of how his employees lack of ""Integrity & Accountability At All Levels"" as stated in Corporate Core Values have been compromised.
Initial contact with dealership sales rep was cordial as you would normally experience. After test drive and follow-up, an agreed price was met and order process initiated. Promise of VIN would be provided in a couple of weeks from order entry. Never heard back from the sales rep. so I initiated contact to find out the delay of providing a VIN. Rep responded that one had not yet been provided and is checking into it ""regularly.""
Twenty-eight (28) days had passed and NO update or contact from the dealer rep. Once again, sent an email requesting update. Rep stated within the body of the email that as soon as the vehicle was built, a VIN would show up and estimated arrival date would be forwarded to me.Thirteen weeks had passed from order placement without ANY correspondence update from the rep and was not at all pleased with his lack of communication. So I initiated contact once again and another email was sent clearly stating the timelines and displeasure of how this rep was representing the dealership (mind you this John is supposedly their Senior Sales Rep). All of a sudden, I get a call the same day I sent my last email stating that the vehicle I ORDERED arrived. So after 13-weeks, the vehicle arrives without warning. If the uncertainty of not knowing when a specifically ordered vehicle would arrive was not enough - HERE is the kicker boys and girls: The sales rep calls back and informs me that the vehicle I ordered that had finally arrived is NOT as I specifically ordered. It has several more options installed which amounted to almost $2000.00 additional cost. Obviously they wanted me to pay for the additional options (classic bait and switch or my vehicle was never ordered and this was someone else's car - imo. How else do you explain it).
Performance Subaru's initial blame game was on the Japanes builders at the factory.....RIGHT. Kids, the Japanese are spot on in their build and quality, HIGHLY doubt they are going to install additional parts that was not on the build sheet. It just does not happen. Nice try Peformance Subaru Sales. Waited thirteen weeks for an incorrectly configured car. Their apologies were hardly sincere.There is allot more to this cluster __ck, but I'll just leave it at that.
Got my deposit back and have thus given my business to another dealership.
Performance Subaru's BBB rating has to be adjusted to reflect their TRUE lack of Business Ethics and Customer Service.
Buyer Beware - you have been warned.
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