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Businiess name:
Sake House
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Review by:
citysearch c.
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Review content:
This restaurant has some of the worst service that I have encountered in some time. We went there tonight and asked if the advertised special of buy one get one free sushi rolls was valid. The waitress told us no but we could get the $70 ""Valentines day"" special. We declined and ordered 3 rolls - Salmon roll, Alaskan Roll, Rainbow Roll.
When our order came out - they got the Salmon and Rainbow rolls correct. Instead of the Alaskan roll we were given the Salmon skin roll - we didn't order it. When we asked the waitress about the roll (it looked completely different from the menu description) - the manager came out. He proceeded to tell us that ""This is the Alaskan roll- its actually one of my favorites"". When we said we didn't want the Salmon Skin roll he offered a different roll- we ordered a plain tuna roll instead.
When the check came we were billed for the Alaskan roll and the Rainbow roll. When i got home I looked at the menu on-line and recognized what a screwup they made. When I called to discuss this - I was actually told that it WAS buy one-get-one -roll night and the waitress was just new. I spoke to the manager about this who was then rude and arrogant -he tried to blame us for ordering the wrong rolls!!!. I will never go back to this restaurant - they don't know their menu (despite what the manager claims). The staff are incompetent and if a mistake is made on their part- they will try to blame you for it!!!!!!
Cons: rude manager - incompetent staff
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