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Businiess name:
Performance Roof Systems
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Review by:
citysearch c.
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Review content:
Customer service is great until the transaction is completed with payment. As a contractor we have to have release of liens (lien waiver) for our billing purposes to prove we have paid for the materials used on a project. Lien waivers are sent in with full payment, but getting them signed and returned is another story. The people in the accounting department will not take my call any longer, I am pushed off to voice mail.\r
We all have dead lines to meet ,but even calling the Sales Person to let them know our needs as a customer are not being met draws a dead end also. I have a boss too, and when he says follow up and I don't get any response, my boss hounds me. This does not make a good customer relationship, in fact I am sick of my boss hounding me to death because the accounting office won't take a few minutes to fill out a document and return it to me, but they want their money NOW. It has been 24 days since our check cleared the bank and I still do not have the documents I need. I have faxed and I have called only to get voice mail. If you are not in need of any customer service after the sale you will be fine, if you do buy your Derbigum somewhere else.
Pros: DERBIGUM PRODUCTS
Cons: NO CUSTOMER SERVICE
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