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Businiess name:
Byzantio
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Review by:
citysearch c.
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Review content:
Sucks for the following reasons:
We took our own seats and waited patiently for 20 minutes before having to flag down our waitress (i use the term ""waitress"" very loosely, a trained monkey would have paid more attention) After taking our drink and food order, our waitress wanders off and starts bringing our drinks out one at a time. Our food actually came out in a semi-timely manner., MINUS one plate.
Thinking our waitress would be back any minute with the forgotten plate we waited and waited....and waited. After several minutes of puzzled looks by us, she decided to come back to the table and see if we needed something. Our response was: YES, the plate you forgot for the person you do not see eating. She obviously had forgotten to put in the order. So she brings a salad and says the plate will be right out, another 20 minutes later we have to track the waitress down in the restaurant and ask her where the forgotten plate is. It was brought to the table about 5 minutes after that.
There were 4 people in our party, they added 18% gratuity to the bill and we were told it was policy to do so for parties of 4 or more by the bartender. When we insisted to have it taken off because of the absolutely horrible service, we were met with much resistance. We were then surrendered to the manager who then tells us they are short handed and the girl is new. She also shared with us that the gratuity should NOT have been added, that they only do with with parties of 6 or more.
The bartender insisted (not 3 minutes before) they do it with parties of 4 or more, so he lied 3 times to us.
The food wasn't bad, which is a shame because the service was so terrible I will NEVER be going back there.
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