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Businiess name:
Eros Tours & Travel Inc
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Review by:
citysearch c.
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Review content:
Bought an international return ticket for my mother but later on found that it had more than 22 hours of stopover.
As per their policy (weird as it may sound) customer has to confirm via email before a ticket can be issued.
Called the customer service to cancel and re issue new one with less stopover (Had not replied with the confirmation email yet).
But the customer service guy wants the confirmation email before discussing the issues and states that the cancellation charges are 250$ and he can do me a favor by charging only 90$ while all he had to do was issue a new ticket as I had not sent the acceptance email yet.
Forced me to send the acceptance email as otherwise I would have to pay the cancellation charges to airline. (I am sure they have not yet bought the ticket from airline yet).
And the most frustrating part comes now: The disclosure that they send with the confirmation email states that we loose all rights to contest and not even the credit card company can do anything as we have accepted the disclosure.
Cheats/Fraudulent company.
No wonder has an F rating with BBB
Will try and sort with Airline or look what American Express has to say with this ""Disclosure"" policy of theirs.
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