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Businiess name:
Oasis Moving & Storage
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Review by:
citysearch c.
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Review content:
I picked Oasis Moving and Storage because of the great reviews I read on line.. nothing would lead me to believe there would be any problems with this company. I am here to tell you BUYER BEWARE. I contacted the company and spoke with Holly who quoted us a very approximate moving figure of $1600. She said she would come out to our home and give us a more accurate estimate. The quote after the home visit was$1800 and some change. Perfect! We agreed to do business with them. An elevator charge was added, fee for the company to do some packing added and lastly Holly waived the ""distance fee"" the movers had to walk as I explained the elevator was accross from our doorway. The problems began after this.... and as I was told by the company, I should have read my contract more thoroughly ""BUYER BEWARE"". The movers got there promptly packed our items and then gave me a fee of $2900!!!! Seriously more than what we had ever agreed to. Had I not fought and argued for three days with several people I would have been stuck with that fee. They had our belongings on the truck and we were hostage! They stored our items and I called them requesting a delivery date that was 7 days out from the date I called and gave notice. They then called me back and said they had 16 days to deliver from the date I told them I wanted our items. They said they would deliver on a weekend (this from a company owner), then they said they would deliver on a Monday or Tuesday (this from the head of customer service), the driver called and said it would be Wednesday, driver called back and said Thursday morning, driver called back said truck tires blown would be Thursday afternoon. Finally yesterday we received our items and guess what!!! Many items are missing - big surprise!!!! I called this morning and the receptionist thought I should talk to a ""May"" about it; I called ""May"" and she said I should talk to ""Monique"" about it, meanwhile ""Monique"" is not in. I doubt they will ever find my expensive very large missing pictures, master bedspread, master lamps or bin full of our hardware. Did I mention the headboard to the master has two cracked slats, the mirror to the master dresser has the wood frame cracked, a TV stand came back so scratched it is unusable. Also, the driver tried to collect more money from us at the door and we had to call his boss to intercede! I could go on and on. I am not an unusual circumstance and I am a working professional. Just investigate a little deeper before you use them. And yes, I have been complaining to them every step of the way, because every step of the way screw up after screw up. Go with a larger more reputable company and pay a little more. This company does not have a lot of business which is why it took forever to get the truck packed with my items and moved with our belongings three states away. BUYER BEWARE
Pros: YOU GET WHAT YOU PAY FOR
Cons: WORST MOVING EXPERIENCE WITH A COMPANY
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