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Businiess name:
Clarity Medispa Llc
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Review by:
citysearch c.
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Review content:
I too purchased a Groupon for laser hair removal for a large area at Clarity Medispa. At my first appointment, the technician told me that a ""Brazilian"" was not covered by the ""Extended Bikini"" area and that I would have to pay an additional $75 if that is what I wanted. I checked the Deal Q&A afterward and there was a question that specifically addressed this issue and it was stated that Brazilian WAS the same as the Extended Bikini and did not mention anything about an extra charge. I can only imagine that most customers that bought this Groupon for that area have been coerced into paying an additional fee for something that should have been covered.
Attempting to schedule an appointment has been another hassle. When calling to make an appointment, I have never had the call directly answered - it is always sent to voicemail - and I only receive calls back 50% of the time. When you finally get to talk to a person, they claim to only be able to fit you in several months later (I called in mid-December and couldn't get an appointment until February 6th).
Despite being unsure whether or not I'd be able to make the February 6th appointment (I travel a lot for work), I booked it anyway. When a work trip came up that was going to prevent me from making the appointment, I called several weeks in advance to try to reschedule. I left two messages - again, never having my calls answered by a person - and never got a call back. To add insult to injury, even though I could not get my previous calls returned, I did get a message attempting to confirm the very appointment that I had been trying to reschedule for two weeks.
I am very unhappy with this particular experience. The spa is unprofessional and dishonest in their dealings with customers - save your money and go elsewhere.
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