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Businiess name:
Magnolia Flooring
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Review by:
citysearch c.
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Review content:
love the floors we bought, many problems with this vendor. first problem is they don't always return phone calls, we had ordered flooring and were calling to see when it was in as floor installs were scheduled to be at our house to begin work based on the date we were told flooring would arrive. i had to call for 2 days to get someone who could tell me if my floors were in (someone even promised they would call back that day and did not!) then our tmouldings arrived in the wrong wood grain. instead of ordering the correct ones they offered to give them to us for free. i didn't care if they were free because they were not even close to matching our new floors, just wanted to right grain that should have been ordered the first time. the sales person then had the nerve to say ""well, these aren't going to be free, i'll have to charge you if i have to re-order them"" can you believe that?! we just dropped over $3k in materials only for these floors, did they actually think i would mind paying for mouldings i was going to purchase to begin with?!? to top off my experience, we ended up woth 4 new un-opened boxes that they now will not return. good bye $300\r
if you do decide to buy there, just make sure you order pretty close to exactly what is needed and don't expect any customer service after they have your money.
Pros: decent price on product
Cons: customer service is non-existant
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