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Businiess name:
Chem-Dry By The Millers
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Review by:
citysearch c.
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Review content:
Beware: 1) of the high pressure sales pitch that tries to sell you more service than you can afford, because their reputation is at stake & could not put their name on the job unless done a certain way; 2) the messy-looking invoice which makes the actual quote very ambiguous; 3) the overly friendly assistant who distracts you while the other guy does the cleaning so you are not sure exactly WHAT he is doing, like moving the dirty dishes in your kitchen sink aside so he can get water for the machine; 4) again the messy-looking invoice which makes the actual charge very ambiguous; 5) voicing your questions, concerns or disagreements about the actual services requested & the actual charge because you might have your character attacked & get threatened with a libel law suit. This was the most unprofessional manager of any company I have ever dealt with---TOTALLY unwilling to listen to me & work out an equitable solution to my complaints. I have reported my experience to the Chem-Dry corporation as they should be aware when a franchise holder is not representing their company in the most professional way. They were glad to hear from me. If you insist on the Chem-dry carpet cleaning process, check out some other franchise owner. Maybe they will be more professional and customer friendly.
Cons: Unprofessional/GOTCHA!!!
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