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Businiess name:
American Chimney Sweep & Rpr
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Review by:
citysearch c.
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Review content:
Our new fireplace gas insert stopped working. Rather than telling me that they don't fix gas inserts, American Chimney told me that a repairman would come out, weathering permitting, on a certain day. I said we only wanted the insert repaired and that didn't require that they do anything outside. They responded that they ""do the whole job, cleaning the fireplace and chimney"". They called to reschedule when the forecast predicted rain.\r
When the man came, he looked at the insert. He then cleaned the fireplace. I asked about going outside, but he said it wasn't necessary. He didn't stay long and couldn't determine what was wrong with the insert. He left, saying that we'd get a report.\r
Nearly two weeks later, no report had yet arrived. I called, and the girl said it takes two weeks. I waited until beyond two weeks and called again. This time I was told our file was lost.\r
The end of the story is that I was charged $132.50 for the man's visit. American Chimney is about two miles away. To my mind, this was a rip-off.
Pros: They ended up referring me to a man who knew how to fix the gas insert.
Cons: They couldn't fix my gas insert, and they didn't give me the report they promised.
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