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Businiess name:
Copyfax Orlando
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Review by:
citysearch c.
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Review content:
PLEASE BEWARE! FIND ANOTHER COPY REPAIR PLACE OR YOU MAY BE RIPPED OFF!\r
I called Copyfax for service on 2 Dell All in one Printers. I asked before they sent a technician if the initial service call did not fix the problem, would we be charged for labor again. The owner, Jim, stated that they would not charge us for labor if the problem was not fixed. The Copyfax tech came out and cleaned the machines, which, initially, was though to be the cause of the problem. I asked the tech if we would be charged for labor again if the problem was not fixed. She re-iterated what Jim had said, no second labor charge if the problem was not fixed. The problem was not fixed and I called back the next day, when I was told by Jim that we needed parts and I asked him again would we be charged for labor a second time and he stated again that they would not. They sent me an invoice with labor charged, which I returned recalculated with no labor charge. When I spoke to Jim again the following week, he denies telling me that there would be no additional labor. I asked how to find the parts to order myself and I would install. He very snidely told me I could figure it out for myself. I thanked him for his ""help"" although he was not honoring his agreement and was extremely disrespectful to me. I undestand Copyfax is not in the business to work for free, but when the owner makes an agreement with a customer, that agreement should be honored. I would give zero stars if I could! No customer deserves to be treated that way.
Cons: Does not honor agreements
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