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Review content:
I see the other review submitted by someone else who had a horrible experience at ""Best Buy."" I need to add to that horror story.\r
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I recently tried to contact this West Hartford office 4 times by phone. ""They are there. I see them. I don't know why they're not picking up."" I decided to just go in person. Standing in front of the man, hard to be ignored. He took down my info and set me up for a home installation on Feb. 10th. \r
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Feb 10 - Agent calls and says he cannot find me on GPS. They put down the wrong town! He made it and realized that he did not have what he needed. He was very nice and called to reschedule with me there. I told him to make sure that they did three things:\r
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1. Correst the town\r
2. Make sure my cell phone was there\r
3. Put me down from 12-4 due to obligations in the morning the day of the reschedule\r
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Feb. 19th. - I show up home at exactly 12 noon, finding 2 message on my home number:\r
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1st-""Hi this is the technician. I cannot find you on my GPS. I am heading to the other job since I cannot find you.\r
2nd - Hello, this is the scheduling office. You'll have to reschedule since we cannot find you.\r
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I called the technician who said, ""I am at the other job about to start. You'll have to probably reschedule. I can try to come to you after I finish this job, but it looks like a big job. Even if I get there, I have another job immediately after that. If I am not done by 3:30, I have to leave and you have to reschedule anyway. No, I don't have your cell number here and my sheet says you were in from 8-12 noon.""\r
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I called the 888-BESTBUY. Spoke with a guy who was nice, told me I had to reschedule. None of the options worked. I asked to speak with manager. Manager said, ""I see you put down 12-4, but someone forced you into the technician's schedule for 8-12! They still have the wrong address here and no cell number. I will look into this and try to get you compensated for the problem. Please hold.""\r
The first guy I spoke to said, ""Oh, you spoke to the manager. OK, hold.""\r
A woman got on the phone: ""Hello?"" I said, ""You have no idea who I am or why you're on the phone, is that right?"" ""Yes, sir. I just saw the phone ringing and I picked up. I can look into this and send you an e-mail with the resolution and case number.""\r
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No e-mail from her.\r
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Called back the 888 number and the manager said, ""Oh, that's between Corporate and the store. I cannot do anything. I will call the store.""\r
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West Hartford rep calls: ""I can give you $50.00 back, but that is it.""\r
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I got a $25 on its way from corporate. \r
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Phew. I will never be dealing with these clowns again. Just hope that this helps someone else avoid the same hastle. \r
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Second, I saw a group of CD's, with a sticker that said, ""Season 4"" on it, only to find out when I tried to return these that the sticker said in small letters...is to debute soon."" In a hurry, I saw this said SEASON 4 and bought it. THen, found it was Season 3. According to the manager, Federal Law says you can only exchange like for like, refusing to give me my money back and only allowing me to get another Season 3. \r
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