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Businiess name:
Bright Now! Dental Ctr
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Review by:
citysearch c.
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Review content:
I have been going here for about 2 years now along with my husband. I just spent 1 hour and 15 minutes waiting to be seen FOR THE 2nd TIME. I had an 11:00 appointment for a cleaning and finally walked out at 12:15. They lost my current information and I had to fill out the huge clipboard of paperwork again. The last time I waited 2 hours and had to leave without having my teeth polished because I had to get my kids from school- also for a cleaning. They billed my husband incorrectly by about $200 on his last visit and sent me a bill for $150 for the last (2 hour) cleaning I had because they billed the wrong insurance, even though I actually made a special trip to drop off the correct card. Then when I called regarding the bill, I was placed on hold for 6 minutes. I hung up, called back and told the man who answered the 2nd time that I just called and nobody came to the phone. He very rudly informed me that he was with another patient when I called the first time. He was obviously annoyed that I had mentioned my wait time, even though I was very calm and polite about it. I would NOT recommend this office. The dentist is very good and nice (but do really want to wait 2 hours to find out?) but the office is a nightmare. Lost paperwork, incorrect billing, bad scheduling, rude employees. I am never going back there. It's been 2 years, the experience is consistanly bad. Go somewhere that isn't like visiting an international airport.
Pros: DDS is nice
Cons: Unless you have 2 hours to wait, you will never meet her.
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