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Businiess name:
UPS Store
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Review by:
citysearch c.
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Review content:
I went to this store to drop off two packages with pre-paid shipping labels from UPS, and the store wouldn't accept them.\r
They told me they didn't accept drop offs over a certain size. These were two boxes about the size of a case of beer. They then told me that I could wait until the driver came to pick them up, and I could give it to him directly. \r
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This was at 5:30pm. I said what time will that be, and they said between 6 and 6:30. So I said, you can't just hold the boxes for a half an hour for the driver? Nope. I said, what if I paid you to hold them for me till he came, they said, the only thing I could do would be to pay to have them ship the boxes for me. They also suggested I take a car service to Massapequa to the main hub??? \r
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Context, I just had surgery on my shoulder and am wearing an arm brace and had dragged everything there with a cart. I said, can't you do me a favor since I'm crippled?(okay, hyperbole). They said, the store is crippled, whatever that means...\r
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So I came home and called UPS and asked to arrange for a pick up (which costs an extra$10) and asked about why this store wouldn't take my drop off. UPS told me that any UPS store was REQUIRED to accept drop offs, end of story. So I called back and told them I had spoken to UPS, that they were required to take packages as a UPS store, and the guy told me, you can bring them here but we aren't going to accept them. That maybe I should talk to UPS about the bill they sent him, or that I should talk to the driver about picking up from them more often. Then he hung up on me.\r
What????\r
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Moral of story. This store was rude, and refused to provide the service for which they are in business.\r
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