|
Review content:
This property has received a great deal of negative publicity.\r
I don't understand why.\r
\r
Yes the RIveria's overall appearance pales in comparison to properties like the Venetian, Wynn and Paris. Yes, the location on the northern end of the strip places this property away from the higher concentration of properites on the southern end. where entertainment options are far more plentiful. Yes, the buffet is lousy and overpriced .\r
\r
Many write that the staff is unfriendly and uncooperative. My response to that is as follows: If you immediately take and maintain a hostile posture to a situation that you feel is a mistake made by the property, it matters not what they attempt to do to correct the problem, you will always see these individuals in a negative and harsh light..\r
\r
That being said, I found everyone I encountered and spoke to , front desk personnel , a front desk shift manager, housekeeping, the associate who stood outside the front desk serving as a ""greeter,"" observing personnel who had completed their shift, but still in uniform ,continuing to assist the hotel guests who approached them with questions who were , attentive who gave a damn You just have to make start that first encounter with a friendly hello. Amazing the dividends it can repay to you.\r
\r
My reservation called for one room with a king bed and two rooms with 2 double beds .Upon arrival the hotel had set \r
aside 2 rooms with king beds and 1 room with a double bed. SURPRISE, the front desk clerk APOLOGIZED and immediately corrected this discrepency with absolutely no delay. \r
\r
Our rooms in the recently renovated South Tower, were clean, bathroom supplies plentiful, sufficient hot water for showers adequate water pressure (remember water is such a precious commodity in Vegas) working television, thermostat in the rooms that allow the guest to set the temperature to their personal liking, rooms cleaned in a timely matter.\r
\r
If you want to look out your hotel window to see something that offers some ""special view"" of the STRIP or downtown, or if some ""high"" threadcount number of the pillow and bedding is important or perhaps that complementary ""fishwrap"" or coffee and danish is provided as room service anexercise room with the latest state of the art equipment so one can work out to offset the negative effects of the prior evening's excessive eating and drinking, then the Riveria is not the place to stay. Otherwise for what the Riveria charges it's guest for a night's stay, and what one gets in exchange for that consideration, this property is one of the BEST OVERALL VALUES ON THE STRIP, AND THE STAFF IS ATTENTIVE AND FRIENDLY. JUST RETURN SAID CONSIDERATION !!!!\r
|