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Businiess name:
Genji Japanese Steak House
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Review by:
citysearch c.
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Review content:
A party of 14 with reservations to celebrate a birthday. To start the party was separated. All but 5 were seated together. The other 5 were seated beside and had to wait for the other seats to be filled before we could order. Once the others arrived, they ordered from the bar. We had to wait on their drinks to get to the table before we could order. By the time we ordered the rest of our party, seated at the other table has already ordered, been served the broth, salad and the chef had started cooking their food. The waitress was not friendly or attentive. She did not give refills on our drinks. The hot tea was cold, one in our party of 5's ordered was not correct and the did not correct it until the meal was over. By the time we got our meal the rest of our party at seated at another table was already done with their meal and had their to-go boxes sitting in front of them. They watched us eat. The person celebrating their birthday finally go the ""birthday package"" that we ordered but the ""package only included a pineapple section and one waitress beating a drum. We were so disappointed in the service that I refused to pay the 15% that the said they REQUIRE regardless of the service received. I paid 10% as the chef generally was ok. The waitress insisted that we had not paid the check in full and that is was ""short. I paid the bill plus 10%. She called a manager that ran over to me and hovered over me demanding the rest of the ""required tip"". He would not even listen to the reason why the tip was less that they required. I left the money and bill and left the building. Two of the managers ran after me like bouncers and demanding the money. I went back into the resturant and tried to explain was the tip was not as they so call required. He still would not listen. I told him in a very calm way to call the police to solve this as they would not let me leave. After about 5 minutes he said he would accept my payment and then followed me out of the resturant and while other customers were coming in and the rest of our party was in the parking lot, he yelled at them all and told them that none of them were allowed back into the resturant. They were all banded because they were with me. Very unprofessional. And uncalled for. I paid the bill and more of a tip than was earned in my opinion. None of us will ever go to this resturant again and I plan to tell everyone I know about me visit to the establishment. DO NOT FREQUENT THIS HORRIBLE PLACE.
Cons: Over priced food. Poor Service and LOUSY Manager
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