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Businiess name:
Rock House Ice Cream
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Review by:
citysearch c.
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Review content:
We arrived at Rockhouse right after my son's baseball practice ended across the street at 7:30. We walked in about 7:35 and were going to order food. The owner barked at us that the kitchen closes at 7:15 even though the sign says they close at 8pm and there is no mention of this anywhere. Okay, so we are nice about it and just order ice cream. My son asks for a sample and she yells ""here it is!"" at thim when he doesn't take it quickly enough. I pay and tip her even because I'm trying to be kind...no thanks, nothing. \r
At about 7:55, we are all finished with our ice cream except for my oldest son who has just a few bites left. She starts cutting lights off and closing up and giving us dirty looks. I finally say to her that I don't appreciate her being rude to me and my children and she says she is tired and can't getting any good help right now and blah, blah ...if we don't like it, go somewhere else. My son ended up tossing his ice cream because she made us so uncomfortable and we just wanted to leave. Worst experience with a small local business here ever! She just didn't care! She was just hateful to my young children...my son asked if he could have one of the sheets normally given out to children to draw on and was refused rudely of course.\r
Anyway, yes, the food there is good but don't go there if they are going to close within the hour...and avoid the owner...she is the older, bitter looking lady that probably ate her young! Usually there are very nice teens that work there...deal with them only.
Pros: Good food
Cons: Awful customer service; owner is HATEFUL if tired or in a bad mood!
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