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Businiess name:
STI Moving & Storage Inc.
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Review by:
citysearch c.
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Review content:
LOOK BEFORE YOU LEAP. I REPEAT DO NOT USE STI MOVERS.
THEY DO NOT EVEN DESERVE ONE STAR.
The representative on the phone asked me all the furniture I had in the house. I told him. He asked for the number of boxes. I distinctly remember saying, ""Sir, I cannot give you a precise box count since I have a lot of things and my boxes vary in size since they are all free from the Starbucks close by."" I specifically requested a representative from STI movers to come to my apartment and appraise my things - knowing full well that I have a lot of things. This representative declined my request of an in-house estimate and said he would put me down for the average amount of boxes. The total estimate was $770.
When the movers came, they not only did not charge me the estimate of $770 but the resulting moving fee was $2719. I was hysterical. I was crying on the phone to my mom, crying on the phone to Bret, crying in front of the movers. The new price is quadruple the estimate! More than 400%! I am a part-time teacher and lab researcher - I did not have the money. Bret advised me to proceed with the move. I was under incredible emotional duress - my lease was over the next day and I flew out of Chicago in 4 days. I had no time to contact and schedule the move with another company. I was completely and utterly helpless and upset. The movers would not leave until I signed it. In addition for days afterward, STI movers constantly called me and said that they WOULD NOT deliver my things unless I paid half the moving cost by Friday (I moved Tuesday) and the other half by delivery.
I told them that I knew my rights: that if the final cost is above the estimate I am required to pay the estimate plus 10% of the estimate and then deliberate the final cost for 30 days. They completely declined that and said that I waved this right when I signed their contract. I explained to them I was absolutely hysterical and crying. I also explained that BY FEDERAL LAW THEY ARE REQUIRED TO DELIVER MY THINGS but they repeatedly told me I had not paid one cent of my moving expenses. I put down a $200 deposit before the move and all my things were taken to Skokie, IL in a warehouse.
This company is a SCAM. They finally delivered my things after I had to borrow money to pay them. They came the following Monday. Bret called and said they would be here by 1 PM (a 1PM to 4 PM window of time). The movers came at 8:30 PM. At best they were 3.5 hours late, at worst they were 7.5 hours late.
The end results - all my picture frames are broken. My dresser with circular mirror is completely cracked and broken - it was haphazardly wrapped in cardboard NOT bubble wrap. In addition, during the move from Chicago, one of the movers broke one of my mirrors (a long mirror attached on a wall).
The movers have NOT given me the screws and bolts needed to put my bed and tables together. The company advertises that they will take apart and assemble all furniture. THIS IS NOT THE CASE. My bed was not assembled. Since the movers came so late, all they did was place everything on my back porch.
Also, the movers DO NOT TAKE CARE OF YOUR THINGS. I truly wish they had been more upfront and honest about the cost of moving. I HONESTLY FEEL LIKE I WAS NOT ONLY DECEIVED and LIED TO BUT ROBBED. They had my things hostage and would not deliver them unless I paid. That is ROBBERY. None of the representatives were helpful but rather bullying.
TO ALL THOSE LOOKING TO MOVE CROSS COUNTRY OR LOCALLY WITH STI MOVERS
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