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Businiess name:
STI Moving & Storage Inc.
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Review by:
citysearch c.
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Review content:
Elgin, IL
1.0 star rating
7/1/2011
Absolutely the worst moving company I've ever had to deal with! No professionalism whatsoever!!!! Supervisors who I would expect to have SOME customer service were completely useless and rude. I had to wait THREE hours and when I asked for one free hour, they said all we can do is give you $25. When I'm paying hundreds of dollars to move my things, Twenty-five bucks is a slap in the face!!
THEN the supervisor told me that it was my fault for scheduling a move on the busiest day of the year! I told her if she couldn't commit to that time, then they should have told me no!
When I finally called after waiting for 2 hours, Max told me that there are 2 more jobs ahead of me but will send the crew to my house! I was scheduled for an 11am time slot! When were these poor guys supposed to start moving people to finish moving three houses???!
Bottom line is if you don't care how much your time is worth, then go ahead, book them! But if you have better things to do than wait around then move on! They are NOT worth the hassle!!
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