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Businiess name:
The Home Depot
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Review by:
citysearch c.
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Review content:
Since this store has opened including the one at Roosevelt Road/Indiana South Loop area,have all my shopping experiences have been so dismal and frustrating. Life was better when small business operations ran our country. This store is the PERFECT EXAMPLE of why BIG BOX STORES need to go. They(Home Depot) pride themselves on beign a super Gynormous store where it takes forever to get from one end of the store to the other,especially when you are in a hurry to work done. Locked doors with no alt. direction where to enter or leave plagues this store. Employees that do not care about their jobs runs rampant. Basic Customer Service and fundamentals of the service GO OUT THE WINDOW. Long lines plauge this store. Not enough people to help. NEVER FINDING HELP! Managers hiding elswhere especially the night managers. Again NO Visisble help. The Tool Rental Department is a Joke at both stores(South loop and North Ave). Good luck if you can get the attendants attention to stopping the clock on your Rental. Wait time is over ONE HOUR if you are Returning or getting a Rental tool or Van. If there is one good employee that would be JEN in the tool dept. SLOW SLOW SLOW SLOW service! Never use the online service either. Everytime I use it and spend hours at a time dealing with people over the phone, the end result is always the same. OUT OF STOCK! Even when they show it in stock, This store is ridiculously out of touch. Beware of complaining to a manager or the GM in charge because the GM too will give you the same response that one will frustrate you to the point where you wish you could go back to the days of REAL SERVICE. This is the prime example of why BIG BOX STORES suck! BIG TIME. Oh you will find some people totally satisfied with this store but agian Americans are so easily satisfied. WAKE UP!
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