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Businiess name:
China Beach Bistro
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Review by:
citysearch c.
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Review content:
CHINA BEACH - UNPROFESSIONAL CUSTOMER SERVICE!!!!\r
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I am speechless by the way I was treated at China Beach. I was dining on a Sunday afternoon with my family. Everyone's food came out except for mine. The waitress said she forgot to place my order. I waited an extra 15 minutes until my food arrived. My husband's food got cold while waiting for my food to arrive. When my meal arrived, I asked if it was going to be deducted from the bill. She rolled her eyes, gave me a dirty look, reluctantly agreed to comp my meal and refused to give me the side dish that accompanied my meal. While eating, our table was subject to whispers and dirty looks from behind the counter. When the bill arrived, my meal was not deducted. My husband asked our waitress what happened and she said ""she changed her mind."" We asked to speak to the manager. The manager reluctantly deducted the meal after arguing that ""just because they forgot about my meal didn't constitute a deduction from the bill."" While leaving the restaurant, the dirty looks continued (in front of my family which included young children). The looks were threatening and unprofessional. \r
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Having worked in customer service (as a waitress and in retail) for many years, I have never witnessed nor experienced such unprofessional customer service in my life. I will never eat at China Beach nor recommend this restaurant to any one I know and love. This is so disappointing considering my heritage is vietnamese and my love for the cuisine. Although this particular waitress is NOT vietnamese, this behavior is uncharacteristic of asian food restaurants. \r
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No paying customer should leave a restaurant feeling threatened for their safety. I am particularly disheartened because this occurred in front of young children. This is my first time reviewing any restaurant. I feel compelled to inform my community of this threatening experience while trying to enjoy my Sunday afternoon with my family.\r
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