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Businiess name:
Power Play
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Review by:
citysearch c.
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Review content:
My wife and I signed up for the play space here for our son and purchased a pass for 10 visits. When purchasing the pass, they had told us that they had no system for tracking the playspace visits, and that we had to hold on to the card itself or the receipt. We should have known then that this was a disorganized and amateur operation.
After going a couple of times in the first week, my wife misplaced the card on the way to the playspace (something any parent can understand happening). I ran over with the receipt but by then it was too late: The staff at playspace had told my wife very rudely that they do not track visits (despite the mandatory sign-in sheet) and that it was “just like a MetroCard”. They offered to give 2 complementary passes (even though the card had 8 left) and were unwilling to even look at the receipt which clearly showed that the card was purchased 6 days ago. If they could just have looked at the sign-in sheets they’d see that we’d only been there twice but they either 1) don’t keep track of the sign-in sheets or 2) don’t care enough to be bothered.
We’ve been to pretty much every indoor playspace in Brooklyn and we’ve never had an experience with staff members that were so rude and inconsiderate. I’ve already thrown out the complementary passes as we won’t be going back there ever again.
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