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Businiess name:
Ferman Ford
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Review by:
citysearch c.
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Review content:
BEWARE of this dealership and service department. We bought a brand new CX-9 from them and within two weeks noticed a terrible mold smell in the a/c. We also noticed that the a/c does not seem to be draining. The attitude from the sales department was unreal. They didn't care at all about our issue. It's difficult to put into a few sentences how unprofessional and rude they acted towards us. Then when dealing with the service department, they did spray the car and that solved the odor problem for about two weeks, but the drainage still seems blocked and the mold smell is back in full force. This last time that we brought it in, they apologized and promised to take off the dash and look into the system and drainage. After a day and a half of having our car, we returned to Mike Catman and some other service guy saying that they don't smell anything and won't do anything to help us. This has been a nightmare and seems like it should be a simple solution. I've never heard of a service department refusing to do service. Especially when I have a warranty on this 2 month old car.
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