Ferman Ford

BEWARE of this dealership and service department. We bought a brand new CX-9 from them and within two weeks noticed a terrible mold smell in the a/c. We also noticed that the a/c does not seem to be draining. The attitude from the sales department was unreal. They didn't care at all about our issue. It's difficult to put into a few sentences how unprofessional and rude they acted towards us. Then when dealing with the service department, they did spray the car and that solved the odor problem for about two weeks, but the drainage still seems blocked and the mold smell is back in full force. This last time that we brought it in, they apologized and promised to take off the dash and look into the system and drainage. After a day and a half of having our car, we returned to Mike Catman and some other service guy saying that they don't smell anything and won't do anything to help us. This has been a nightmare and seems like it should be a simple solution. I've never heard of a service department refusing to do service. Especially when I have a warranty on this 2 month old car. more

people go to roberts collision center tell them i sent you.the bodyshop Estimater here at ford told me he didnt see any damage after he rubbed his hands all over my hood and bumper. well i told the fat guy to go back inside before he had a heart attack and fall on my car and cause more damage to my benz more

DO NOT BUY ANYTHING FROM THIS PLACE. They tried to sell me a car for $2700 over the price listed on the internet for the same car. The vehicle had serious mechanical problems such as bad rack and pinion, no taillights, break lights, turn signals etc. They offer no warranty which is a crock. Sales manager is an arrogant jerk who has no clue on satisfying customers. Shady, organization with no morals. worst experience I have ever had at any car dealer. STAY AWAY more

I purchased a pre-owned Jeep Grand Cherokee on February 10, 2012 and can't say enough about my experience- it was great! I myself have worked in dealerships and have bought several cars but I can't recall a time when I was treated so well by a dealer. Everyone from our sales person to the finance office to their sales manager went out of there way to provide a no-stress and customer service oriented transaction. A big ""thumbs up"" across the board! more

We bought a used Nissan Altima on Tuesday 11/15/11 and two days later I emailed our sales rep, Jaime Nolan (who constantly had an attitude and once the deal was final didn't care about the satisfaction or well being of his customers), about bringing it back in because the rotors seemed warped, the front end slightly shakes at higher speeds and the car is 'jerking' when lightly accelerating. Was told they'll look at it, but can't promise anything. They looked at it and said it had nothing to do with the rotors or brakes and the bearings were bad and to take it to Nissan. Nissan looked at it and said it is indeed the pads and rotors and definitely not the bearings. (Plus, it sounds like the rotors are warped, not the 'clicking/clunking' of bad bearings) Three of the tires are also borderline in the red on the tread depth gauge and the jerking I guess is common with a CVT motor (which the Altima has), but can be reduced by torquing the bars in the tranny. All in all it would have been $1,246 to fix all the problems. They refuse to reimburse us for the $94 diagnostic charge from Nissan and/or fix the tires, pads and rotors saying that it is our problem now. This came from the GM, G.R. Tarr, who said he is also the president/owner of the company. He also said that ""If someone bought a car from here and it split in half while driving it out, there is nothing I would do for them. It's their problem"". Pads, rotors and tires are absolute standard things on inspections before selling a car. They either don't inspect cars coming in on trade or don't care to spend the money and do the work to make it a good, safe car. Unfortunately, Countryside Ford/Mazda doesn't care about the integrity of its dealership nor the satisfaction of its customers. Horrible, horrible experience with this dealership, sales rep and GM more