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Businiess name:
Gold's Gym
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Review by:
citysearch c.
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Review content:
My husband and myself signed up with this AF location in April 2011. We payed every month on time up to Dec. We never had a problem with Golds Gym until:\r
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My husband lost his job in Dec when I gave birth to our first child. I spoke with Golds gym on the phone about our personal situation of what happened. In April we where still behind from the bills of 3 months of unemployment I called Golds to see what we could do to get caught up.\r
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The employee I spoke with stated that for 20$ they could freeze our account. I personally went into Golds gym and spoke with a female employee she was very busy and asked me to write down our personal information as well as leave 20$ and she would call me when she finished the hold. I never received word back from this employee and when I started to receive collection calls from paramount acceptance I understood why. \r
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Our account was never placed on hold. In the meantime I had still been using the gym before that time of the 'freeze'. A man employee approached me while I was walking on the treadmill he asked me if I wanted to UPGRADE to a gold membership for only 5$ more a month. I talked with my husband and we said we could do that, since it involved free daycare. \r
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When the collection calls started coming in from being a month behind we made payments. How ever, our payment went towards late fees (which they waved a few) I thought they where working with us at this point but our account had still not been placed on hold? We where not attending the gym due to this information. BUT I made a payment half of it still went to late fees. Weeks later I called to make another payment gave them our new card information and when I called again. The payment had been denied and we had received NEW fees. \r
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I finally got down to the bottom of it and found out they had charged our old card and would not waive any fees or accept responsibilities. \r
I told them I wanted to speak with a manager and the same response is what I received. I told them I'd like to wait till I was carried to a new collection agency if they did not want to work with me. \r
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BY NOW i didn't think I could get any more frustrated at Golds Gym or their hired collection agency. But I was wrong. \r
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Today, I received a call that I was finally going to be transferred to another company to take my case. I was in thralled.\r
*UNTIL they told me the total pay off was $1500?! When I asked why, they informed me because you only paid one month of your 2 year membership? 2 year membership, I upgraded 13 months left to GOLD. He than continued to tell me that it showed only a 2 year membership. And there is nothing he can do. *\r
I had spoke with a woman from corporate on the phone in July before myself and my husband separated. She told me that the account was only $280 give or take a little that needed to be paid and then we could resume our membership.\r
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In my opinion I am so tired of the dishonesty, poor communication and just plain awful customer service of Golds gym and their employees.\r
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Please no matter how nice they are, how up to date the gym is and all other things great; think of this businesses integrity before you decide to do business with them.
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