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Businiess name:
Mickey & Mooch Of Lake Norman
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Review by:
citysearch c.
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Review content:
Mickey and Mooch was one of the worst experiences I have had at a restaurant in a long time. The service was pretty good, but the food was cold. We had a party of 8 and were seated 45 minutes after ou reservation. 4 of our entrees arrived 45 minutes after ordering and the other 4 came out 15 minutes later! The server apologized and said the General Manager would stop by to apologize and introduce himself. He came by as we were paying( Nothing Deducted!!) and said that they ""lost"" a ticket in the kitchen. He also told us that they had another reservation for the table we were sitting at and asked if we would re-locate to the bar.HE NEVER APOLOGIZED !!\r
It was my wife's birthday and we had made arrangements for a slice of chocolate cake to be delivered with a candle in it. ( I called earlier for the reservation and made a point to order this ahead of time). He said he knew nothing about this and said it would be delivered to a table in the bar. OK, so we moved. The cake came out 30 minutes later at the same time our first order of drinks arrived and NO candle. The coffee was cold and the server never brought us cream or sugar even after asking on two occasions. Forget about a re-fill!!\r
Overall it was a dismal experience. I have been there in the past and had a great time, however the last 3 or 4 visits in the previous 3 months have been mediocre at best. The restaruant has lost something recently and they don't seem to care. It's like going to one of those ""chain"" restaurants. \r
This is one of the worst managed restaurants in my experience. They just don't care!
Pros: Cold food, Slow service and no manager presence
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