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Businiess name:
Islander Pools
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Review by:
citysearch c.
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Review content:
Simply said, my experience with Islander Pools was ultimately the best experience I've ever had! Embarking upon a huge project like this can be a little terrifying. It's like building a room addition or starting a remodeling project. It's a major cost and huge commitment. Even if you do your due diligence, like I did, I visited all the stores and read all the blogs and reviews, I even called the state board to find out who they recommended, you don't know what you're going to get until it's done.
The customer service from Islander Pools really rates at the top. They did everything they said they were going to do and met all the time lines they had set. The quality of the work truly exceeded my expectations. They are a top-class operation. Whenever you call, there are live bodies to help you. They treat people the way they want to be treated. I really felt the hand-holding from them, like they were handling me with kid gloves. You just don't get that personal type of treatment anymore.
Frank was physically there every step of the way, completely actively involved with the job, which he had personally said he'd be from the start. Having him present to oversee the work and the sub-contractors really made a huge difference. He was able to facilitate a great price from the sub-contractors on a deck we wanted to add. Frank was also great about discussing add-ons with me. He was honest about things I needed, and things that wouldn't add to the pool or yard. Like Frank was all for the sheer waterfall, and I wasn't convinced at first, but he told me how nice it would be to listen to the water itself splashing into the pool. I considered it and I'm so glad I went for it, I love that feature! I also upgraded and got a very reasonable price for the walkway. Frank is not a hard-sell at all, he gave me the pros and cons of everything and let me decide what I wanted. I couldn't be happier with the final outcome.
I did meet with a few different companies, a couple have since gone out of business, and the others quoted really high prices, and didn't really care about me as the consumer. I am so happy I decided to use Frank from Islander Pools. My backyard is nirvana!
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