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Businiess name:
First Choice Home Improvement
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Review by:
citysearch c.
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Review content:
I can?t say enough about 1st Choice. It?s too bad none of it is good. I urge anyone considering 1st choice to read the contract very carefully and ask questions. Specifically about point 13 on the back. So far, everyone I have talked to that has dealt with 1st choice has mentioned their bait and switch technique. A salesman will come to your house and give you a decent price quote. A week later they will have discovered an ?estimating error? and will ask you to consider adding cost to the contract. In my case, it was over $1600 which was over 25% of the original contract. Pointing out that you have a signed contract is no good. Point 13 voids the contract for 1st Choice leaving you with no way to pursue them honoring the contract and/or waiting for them to return your deposit. Before cancelling my contract, I spoke with a neighbor who had a new roof installed by 1st choice. We have the same floor plan and upon comparing contracts, they were virtually the same. His contract was within $300 of the original contract I signed. I brought this to the attention of 1st Choice and asked why the price difference was so much. They were willing to drop the 2nd price they quoted to a steal at only $500 more than my neighbor (still $800 more than my original contract). At this point I was forced to look elsewhere for services. I have been waiting about a month for charges to be reversed on my credit card. Steve Nobel, the owner/financial manager at the business, finally took my 10th phone call only to tell me that my deposit was none of my business and to never call his business again. Am I angry with 1st choice? Absolutely. Am I out of line to want my money returned to me for work that was canceled by the company? Not at all. If you are considering doing business with 1st Choice be very aware that the contract can and will leave you without services rendered and wondering where your deposit is. Don?t make the same mistake I did, make 1st Choice your last.
Pros: NONE!
Cons: Customer service, returning deposits, attitude towards customers, and everything else.
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