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Businiess name:
Salon Jack
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Review by:
citysearch c.
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Review content:
After reading all the great reviews on CitySearch, I gave Salon Jack St Pete a try. I saw Chad, and without a doubt, I received one of the best haircuts ever--I absolutely LOVED it. The second haircut was close....the 3rd not as great at the first but a good haircut nonetheless. I was scheduled for an appointment on December 21 at 3:00--just in time for the Christmas holidays.\r
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Because I had to wait upwards of 45 mins for previous appointments I called ~12:30 to verify whether Chad was on schedule. No one answered the phone so I left a message that I was in New Port Richey and would prefer to not rush to be there at 3 if I didn't need to be there until 3:30. I never received a call back, so called again at 2pm, enough time for me to get to St Pete by 3. I was told that I was his first appointment that day, and I'd absolutely positively be seen at 3. So I rushed to get there and arrived at 2:58, only to be told that ""Chad cancelled his day"". \r
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I asked if he was on his deathbed or if there was an emergency, and was told no, he has 2 businesses and that's what happens--he's busy. In 30 years I have never known of a stylist to cancel, particularly during the holidays. I was offered the option to see another stylist--if I waited about 2 hours--or I could see one of the new stylists (i.e., a new graduate from Aveda). I was also offered a free haircut but it was small consolation for his cancelling at such a critical time. I did get an apology, but I also got a lot of attitude as if I should not be annoyed. When I got home there was a message on my machine telling me Chad cancelled ""due to the busy holiday season"" and his first available appt is Jan 16. \r
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There was no way to get a appt elsewhere until after the holidays, and Chad had to know this, but didn't care. His cavalier attitude about cancelling is beyond unacceptable. Will I go back to Salon Jack? I think not....because who knows if Chad will feel like showing up for work that day???
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