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Businiess name:
Dolce Salon & Spa
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Review by:
citysearch c.
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Review content:
I am sooo disappointed! Just received a call from Dolce saying they need to cancel my husband and my 90 minute massages due to someone calling in sick. Now, I can certainly understand someone calling in sick--BUT I MADE THESE APPOINTMENTS 3 WEEKS AGO..AND THIS IS THE 3RD CALL I RECEIVED SAYING THERE WAS ONE PROBLEM OR ANOTHER with our reservations..first they had to change who was doing our massages, then they had to change the time....and then they call me just a couple of hours before our massage---these were scheduled because it is our anniversary. I asked if we could either move up our appts or come into on Sunday--she said NO we are booked up..then I asked to speak to a manager or supervisor--she said they would not be in for 2 more days---I asked her ""what do you do if there is an emergency--she said they do not want calls on their days off""..I replied is that how little they think of their regular customers!!
I have to say something must be going on at Dolce...so many of my favorite stylists and massage therapists have left in the last year....maybe Dolce is treating them all poorly!!!! The lady on the phone said she would have her manager call me on Monday---somehow I bet I will have to call them. What was really disappointing is that the person that called me today didn't say anything like we value you as a customer or we will make this good for you---there was one time they would of said that...........but now I have to think the management has changed because I have had soooooooo many disappointments in the last 3 months...I have actually lost count. I really hope they will get back to the old way of appreciating their customers....it really can be an awesome place...but I have to think some managerment changes are needed.
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