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Businiess name:
House Of Jazz
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Review by:
citysearch c.
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Review content:
I tried the new location last night (3/29/08) hoping that the service would be better from my experience at the old location in Uptown. We were all extremely disappointed with the service and food at the new location. We paid a $10.00 cover charge to sit in a section where we could not see the band. We ordered drinks, three appetizers and one entree. The buffalo wings and mini shrimp came out at the same time. The wings were not heat hot and the shrimp tasted like grease. We ate all the food and still had not received the third appetizer or entree. When I asked the waiter (Anthony) he apologized but said there was a problem in the kitchen. We continued to wait for the food and I asked to see a manager around 9:30 p.m. Anthony said he kept asking the manager to come over but no one ever came. We all thought the waiter did a good job but he was overworked and had too many tables for one person to cover. By 10:45 p.m. we asked for the check and questioned why the manager had never come over. Anthony told us the party of 8 people next to us had just walked out without paying because they were disgruntled too. We stopped at the hostess desk and asked to see a manager. It took about 10-15 minutes for one to come. We expressed our concern to the manager and he apologized. He said he was asked to come to our table but he had been very busy and didn't have a chance to come until now. He said he couldn't do anything about food that had already been eaten. I told him at the very least we should be reimbursed for the cover charge. He said it was non-refundable. The bottom line is he was very disinterested in what we had to say. He acted as if we were bothering him and only apologized as opposed to offering us coupons towards another dinner. I have no plans to return to such a sorry establishment. A restaurant boasts about it's customer service and wonderful dining experience on the company website and telephone. I wonder why?
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