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Businiess name:
Portrait Innovations
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Review by:
citysearch c.
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Review content:
I was so disappointed (to put it mildly). We were not there during Christmas or any other peak time. We dealt with robotic employees who encouraged us (as fast as they could ) to buy the variety of pictures in a package and ensured us that we could get extra sheets of the pictures we really wanted at anytime in the future for a small fee. Seeing the fee schedule - we believed them and bought what we estimated to be right. When we went back for more - we discovered that clicking the button ""black and white"" changed the price of the picture almost 150%!! Can someone tell me why clicking a button and saving on the color print costs 1 and half times the cost of color prints???? I do not remember the exact amounts. All I know is we thought we could get an additional 8x10 or 2 5x7's for around $11. I think it eneded up being closer to $25 for one sheet because we wanted it black and white (which is how our originals were ordered). We did not get additional sheets on principle and have been so bummed at the loss and the deception. (they knew we only ordered black and white - why tell us the price for not black and white??? and why the huge difference in cost???). We felt the company was deceptive and for the cost (we spent over $250) we would never use this company again and encourage our friends to go someplace else.
Pros: Wide variety of pictures taken
Cons: Robotic employees, no personal attention, deceptive about prices
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