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Businiess name:
Best Buy
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Review by:
citysearch c.
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Review content:
I'm summarizing this saga down to the bare essentials. If I detailed everything that we've been through in just trying to buy a TV, I would still be writing:\r
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1. Sales Staff Not Knowledgeable - After trying for over 30 minutes to get help from a salesperson, we found one, who that the Pioneer Elite was in the Magnolia Home Theatre section and therefore ""10x better than the Pioneer Kuro"" and ""BAD A**."" But what specifically is the difference? ""Um, I don't really know - you have to ask a Magnolia rep."" Magnolia rep. did not know the difference either.\r
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2. Geek Squad Not Expert - Geek Squad arrives to deliver the TV. Spend 45 minutes but are unable to make it work. They leave, taking the TV with them & promise to find us a new one and call us back same day. Later we find an installation instruction that had fallen out of the box. We think the Geek Squad ""experts"" forgot to push the master power button. They don't call us back. \r
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3. Unresponsive - and when you can get someone you get the runaround -- Tuesday 17th through Friday 20th I call each day -- finally get confirmation from Home Theater Geek Squad that the TV is to be delivered on Tuesday 24th. \r
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4. Monday 23rd. Called Best Buy Delivery Warehouse to confirm when the TV was arriving. Warehouse has no record of our TV and tell us to call Best Buy. Best Buy tells me to call Geek Squad headquarters, who handle delivery and set up of ""special orders"" Geek Squad headquarters has no record in their system of my TV and says that special orders are handled locally by the store.\r
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5. I try to call Best Buy Burbank directly, and have called 10x today. Each time the phone rings for 15 minutes and I get cut off because no one answers.
Pros: convenient and good selection
Cons: Unhelpful, not enough staff, staff not knowledgable, don't answer phones, complete runaround.
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