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Review content:
I have been a tenant of this property several times over the course of 10 years, starting with when it was called Nottingham and managed by a totally different company. 1.Yes, the units are somewhat old. This is not a new property, but improvements and upgrades have been made in flooring, appliances and windows and can be yours for an increased rental price. None of this stuff is exactly high end but if looks are what floats your boat, they do have these options. Personally, I don't much care if my cabinets look like they came from 1995 or 2010, but that's just me. As long as it's clean and functional-which all the units I've lived in have been-I'm good. 2. Maintenance is responsive and kind, but these guys (and they're all men) are not highly trained technicians-they are jacks of all trades and it shows in their work. So, you may have a new tile floor-and then you notice the grout in between is messily done. Or you have a mold-free tile wall in your shower-and then you notice it's bowed out and God only knows what's beneath. The maintenance motto seems to be ""if it looks good, it must be fixed"" and sometimes that's true and sometimes it's not true at all. However, in my experience, they have always been quick and easy to reach. 3. The walls are thin, as are the ceilings-you will hear your neighbors moving around in their units from time to time and likely more if they're not quiet people. The shared hallway means you will hear your neighbors coming and going as well as any hallway conversations they may have. The thermostat in my unit has a ""fan"" setting that been HUGE in eliminating most of the neighbor noise. Electrical outlets are hit or miss. For reasons I still can't connect, my unit has lost power 4 times in the time that I've lived in it. The units, as I said, are old and used and it shows from time to time. 4. Management is worse than you've heard. They will lick your butt when you arrive to see a unit but that groveling dies off real quick once you've signed your lease. The office is staffed with women in their late teens to mid-20's and they are rude, willfully ignorant and almost seem to go out of their way to make dealing with them an unpleasant experience at best and a nightmare at worst. I don't know if BH Management's philosophy is to get the $ and screw the rest or if they genuinely believe they provide a satisfactory level of customer service, but there has been a noticeable decline in professionalism and general politeness since BH took over the property. It's like the entire office staff has an inferiority complex that manifests in an overblown attempt to show they are very important people via an obnoxious attitude problem. I try to avoid dealing with them as much as I can as every single interaction I've had with them-except that first showing and lease signing, when I could've farted and they would've applauded-has been difficult and condescending. So, if the property is this mediocre and the staff is obnoxious, why do I keep returning? They take big dogs and the price is right. It's that simple. When you own big dogs and rent, it can be very difficult to find an apartment in a good location for a good price-at least in this city. If I owned smaller dogs or a cat, there is not a chance I'd look at this place twice. I am certain that, unless you own a large dog, you have far better options in this city that provide more value for your money and much better management. The reason I will finally be moving to another, more expensive property when my lease is up, is the management. I'd rather pay more and be treated civilly than deal with a staff that seems to think all the tenants are wayward 6 year olds. If you can deal with that, you're a better tenant than I am.
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