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Businiess name:  Westpointe Apartments & Townhomes
Review by:  citysearch c.
Review content: 
Terrible since the very first minute we arrived. When we first moved in, we had been moving all the way from the twin cities. We were unable to see the unit before we moved in despite being in the area for 30 days prior to moving in. We were shown a remodeled unit and were told that its was basically the same except older decor. When we arrived moving day at 8 in the morning, no one had made our keys. So we had to wait for 45 minutes and make the moving company wait. When we opened up the unit I was shocked at the condition of the apartment. The carpet was old, and not properly tied down to the floor, the sheet vinyl was damaged, scratched and cut improperly around vents so there was no flooring around the edges. The paint was obviously not even touched up before we moved in. The laminate cabinet faces were peeling off of the doors, and the appliances were old. The shelves in the closet were clawed and chewed and missing huge chunks, there was no cable in the master bedroom, and the basement don't even get me started. One section is carpeted, with walls haphazardly thrown together with paneling, unfinished wood boards, plywood and even ceiling tiles, and the rest was uneven concrete floors covered in gray paint, that wouldn't be that bad besides that they didn't clean the floors before hand, and there's hair, large sticky looking spots that might be syrup, adhesive or even gum. Not to mention we could not even get our queen box spring up the stairs with professional movers help. We were never told this would be an issue. We had to go by a split box spring and the apartment complex refused to reimburse us for the $250 cost. all of the outlets were so old that plugs would hang out of the sockets, and the windows weren't even cleaned before we moved in. Despite all of this we stayed, having no where else to go. As we lived here longer and spoke to other tenants we found we were paying the same as them for rent, and they had finished basements. When our next door neighbor moved out we took a peek in their apartment, and their place was in nearly perfect condition, same finishes, yet they were all in great condition. Now that it is time for our new lease agreement, and still having no better option *we live in the town homes, and no other complex has the square footage as this place* they are trying to raise our rent by $45 when we know for a fact, another neighbor who had to be taken to court to get a missed rent payment is only having their rent raised by $5 and she has a finished basement. They claim they can't compromise, we offered them $10 more per month but they won't budge, and with a baby on the way in three months and a 4 year old we simply can't pick up and move whenever we please. I wish we never would have moved in, if you're thinking the extra square footage is worth it, it really isn't. You can get a nicer apartment somewhere else AND pay for a storage unit and not pay as much as this place, don't waste your time and money.

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