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Businiess name:
A-1 Plumbing & Water Heaters
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Review by:
citysearch c.
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Review content:
All in all, these are very nice guys. They handled the jobs I had very professionally and efficiently even though they turned out to be more complicated jobs than they'd thought they'd be. They handled them well. I also thought their prices were very reasonable and they stuck to their quotes.
There were few reasons why I didn't give them a perfect rating. The first thing was that I was the first appointment of the day and I was given a window of 9am-10am, however, the technician called me at 10am to let me know he was on his way. He arrived at 10:20am. I think that the first appointment of the day shouldn't have to be given a window of an hour or be made to wait over an hour for someone to arrive. Just give me a time and be there at that time.
Also, another reason I'm dinging them, is that he scratched my floor. It was an accident, and he was very apologetic, however there's no way to repair it. I think for future jobs, they should lay down a mat or blanket while they work.
Finally, I spoke to the plumber over the phone a week prior to my appointment and texted him the information about the type of toilet I wanted. However, when he arrived for the appointment he asked me what style I wanted, then left to go run around to find the right toilet. I felt that a week gave him ample time to use his resources to find the toilet I wanted, so I couldn't help feeling like he arrived unprepared.
Overall, I thought they were a good company to work with. I would use them again and would recommend them too.
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