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Review content:
I went into this Astoria showroom last month and bought a 3-seater couch (non-sofabed). Paid in full. Was told it would be delivered in two weeks, within a 5-hour window. I wouldn't know which 5-hour window until the night before delivery. That sucks, I thought, but whatever, I'm getting a couch.
Got home, went online, and panicked. There are innumerable horror stories associated with this company, and most individual stores – stories of late delivery, or no delivery at all, damaged goods, and nightmarish customer service.
My experience, though, was okay, deserving of 3 stars. The couch arrived when they said it would, and the store did call the night before with details of the 5-hour window. There were no issues with the delivery men; they were in and out in less than 10 minutes.
The only bad part of the experience, for me, at least, was that there is a significant disconnect between the salespeople, the (outsourced) delivery company, and Jennifer Convertibles, the parent company.
I had been concerned that the couch wouldn't fit through my doorway and asked in the showroom if they could take it apart. My salesman told me not to worry, and that my couch came in pieces. When I got home, I freaked out when I saw the fine print, that there was a $199.00 disassembly fee. I was so angry that my salesman hadn't mentioned this when I specifically asked. It's not the kind of information you just leave out. The next day, I called the Jennifer Convertibles line and was told that my particular couch did NOT come in pieces, but rather, without the legs/feet. If that didn't fit through my doorway, then the $199.00 fee would be incurred.
Turns out that the couch fit through, so there was no issue. But I was still annoyed that nobody had flagged the additional cost.
Pros: good bang for your buck
Cons: lack of transparency, uninformed salespeople, delivery fee
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