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Businiess name:
Carolina Dental Partners
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Review by:
citysearch c.
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Review content:
When I called to make the initial appointment, the receptionist became aggitated and offensive over calrification of my insurance company. That should have been my first clue. My appointment went well at first, but then Dr. Jones fixed the wrong tooth. On my way out the receptionist told me I needed an evaluation exam. As my office was extremely short staffed and I couldn't get away durring the week, the receptionist offered a saturday appointment for 9 am on June 10th. I accepted the card she gave me which had the date and time clearly marked. That Saturday I showed up at 8:45 and waited until 9:15. Nobody ever came by. The following Monday I called to pay the balance on my bill and was told that the receptionist did not have access to the computer system and I couldn't pay that day. I told her I was not planning on coming back because nobody had shown up for my appointment but me and she said 'we don't do Saturday appointments.' I was very confused and instead of arguing I decided to just let it go and reitterated the fact that I would not be coming back & she said she would put it in the computer that I wasn't returning. The next day I recieved a message on my cell from the same receptionist calling to confirm my appointment for the following *Saturday.* At this point I was thoroughly confused and called back to AGAIN state that I would not be coming in and that my appointment had been for the Saturday past. It took them a month to send me a bill and then last night I opened my mail and found two bills dated 8/7/2006 and 8/8/2006 respectively.\r
I just paid my bill this morning and I sincerely hope they get *that* part right.\r
This whole experience has been a complete waste of my time and money and hopefully more people will consult citysearch before visiting this dentist...I wish I had.
Pros: Proximity
Cons: Incompetent staff, horrible record keeping
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