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Businiess name:
Innovative Ceramics INC
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Review by:
citysearch c.
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Review content:
To the lady ""six2love"", who was unhappy about returning her item....Iam the owner & mgr you spoke with...although your detailed review was pretty true..heres where your story lacked integrity...\r
1.) The shower knitch you bought was returned damaged on the top right & bottom left corners & cannot be re-sold...I guess shoving it between 2x4's didn't work...any professional installer has to ""retro fit"" each knitch. This means you have to reposition studs to fit knitch properly. You guys tried to force it in & thus damaged knitch & tried to return it. This is not Wal-mart.\r
2.) You are right that we do not return anything...(this is on our invoice you get at PURCHASE) What you didn't tell was that ICI is a wholesaler on tile & gives 20-30% off ALL tile everyday...-in return for great pricing to the customer , our policy is no returns....PLUS even if you could return...most tile stores make you pay a 25% restock fee + freight to send it back.\r
3.) 100% of ALL ICI tile takes 2-3 days to get. Timing was not a factor.\r
4.) I did tell you to ""do whatever you want "" w/knitch...because you bought it, damaged it & tried to return it! \r
I did tell you our invoice, YOU recieved states NO RETURNS, & yes you did tell me to update our invoice to say ""everything we sell"", is non-returnable...& I did say no, we won't update because the invoice has been clear for the last 13 yrs of customers we have satisfied...You are the only one.\r
- Lastly... you never told us "" I am glad I didn't purchase $4000 of tile from you""... but thanks for adding falseness to make the story sound better! (PS You would have only spent $2500 with ICI)\r
-BOTTOM LINE is ICI helps everyone & respects everyone...I have been in business for 13 yrs, & do my best to satisfy all.....Sorry you we unhappy, but you get more bee's w/honey :)\r
\r
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