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Businiess name:
Innovative Ceramics INC
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Review by:
citysearch c.
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Review content:
During the remodeling of our home we visited several tile companies to purchase our tile from. In visiting Innovative Ceramics we met a some helpful people. However, we decided to buy our tile elsewhere do to the time from ordering until delivery and their return policy. They do not allow any returns of excess tiles.\r
We did return to Innovative Ceramics to look at shower inset boxes. They had 2 to choose from and we selected one for $85. We were unsure of the space in the shower and asked if it does not fit can we return it. The sales lady in the office said that would be ok. She completed the order and ran our credit card. She gave me a receipt that stated there were no returns on tile or ordered product. Based on her statement that it would be ok to return and that the sales order did not say no returns of in-stock accessories (or a blanket no return of any merchandise policy) I felt confident there would be no issues. As it turned out the box was too big. We took it back and stated we wished to return it. The manager of the store waited on us and said there are absolutely no returns. I reiterated the conversation from the day before and restated that the receipt does not say it was not returnable. He said he did not know why she said that, as well as the sales order said no returns. I suggested they might update that because it actually just says tile. He bluntly said they won't be updating it. He said he is the manager and this is the way it is. He said go ahead and call her when she returns to the office and she will have to figure out what to do. I said that will be fine and I will leave the product there with them. His reply was ""do whatever you want to do"". My husband and I were shocked at his hostility especially when we were addressing it very reasonable and respectful to him.\r
As we left I did say that I was glad we purchased our $4000 in tile elsewhere if this their customer service for an $85 item. His response was ""yeah...well""
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