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Businiess name:  Pointe At Harden Ranch
Review by:  citysearch c.
Review content: 
There are SO many reasons not to live here. Just a few: 1. A staff that consistently blames others for their mistakes. Case in point: not being able to pay online through ""computer error,"" yet requiring ALL tenants to do so; notices constantly put on our door accusing us of various things (putting tarps on our balcony, graffiti in the pool area, parking, late payments) that had nothing to do with us (a ""new girl"" put up the notices). Most recently, and my personal favorite, is a leaky roof. Any time there's a heavy storm, our roof leaks. I have reported this to the office 5 times over the course of a year. To their credit, they fixed one of the leaks after the third time I complained. However, every time I went in there, it was the fault of ""a company in Arizona that remodeled the roofs last year, but they're coming next weekend to fix it."" Well, it's not fixed. Again. And I can't wait to hear their next excuse. 2. Constant rent increases. Our rent went from $1240 (already too much to be paying for such a small apartment in such a bad part of town) to $1295, WITHOUT pet rent that we have to pay every month in addition to a large deposit. When they treat us like criminals but will readily acknowledge that they have prostitution rings running out of the complex, and we can walk outside and watch drug deals go down, they really need to reconsider their rates. 3. Did I mention the apartments are small? There's no dining area; although they claim there's a ""breakfast bar;"" if you want to have any kind of living room, there goes that idea. There's very, very little cabinet space in the kitchen, and our ""upstairs bedroom"" can't really function as any such thing because there's no door! 4. They claim it's a gated community, but 80% of the time one or both gates don't work. Also, anyone can just walk in, and they do. Most weekends I see at least one person going through the garbage. I don't feel safe taking my dog out to the bathroom for five minutes! This place is ABSOLUTELY terrible, and we can't wait to move out of this dump. It's really getting to the point where I want to sit outside the front office and beg people not to move here, they'll only regret it later.

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