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Businiess name:
Zap Computer Repair
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Review by:
citysearch c.
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Review content:
So I built a new PC and after about 2 weeks of use it decided to give me one of those terrifying blue screens and after restart i lost the ability to connect to any Wi-fi networks. Windows wasn't recogninzing the drivers no matter what i even deleted windows and re-installed fresh with the same problem. I realized i'd probably need to take it to get checked out somewhere.....
The first place i chose to try was not too far from ZAP, i liked the employees there and decided to give them a shot. I told them that all i needed was my wi-fi to work. simple enough right? They told me it'd be fixed by the next day. So about 6 days and about 10 trips back and forth later they were trying desparately to fix this mysterious issue. they told me it was fixed and upon taking it home the same problem was there. I would take it back and then They gave up on me and said they couldn't fix it and they couldn't understand why. I was given a refund along with utter hopelessness. I was starting to give up. I figured if a professional business can't figure this out where should i go now?
I drove to frys on instinct but wasn't comfortable once i talked to the employees there in the service dept. Not only that, but its 70 bucks regardless if your problem gets fixed or not.
Thats when i decided to actually do some research on google to find the best Computer shop near whittier and ZAP was the highest rated one so i hit them up. Julio answered the phone and told me to come on in and that he'd be glad to check it out right away.
I walked in and met Julio, he was a real cool guy, willing to help around your needs. Hes also very thorough on what he wants to do and what to expect as far as price, as im sure it varies on the issue. So sure enough i told him the whole situation about a previous shop not being able to fix it and he told me he could actually have it fixed within a few hours! this was before he even tried to do anything yet! He also offered me some cool programs to have which was a cool bonus :-D Because of all these options together i decided to go for it.
Sure enough only a few hours later he called me and told me that my PC was fixed and ready. When i went back in to the shop he actually had my PC Running on a monitor and showed me that the wifi worked and everything which is a great thing to do. Unfortunately when i got home my PC once again decided to glitch out and not connect to the internet. I called julio up he said not to worry and that he could have a technician come to my house the following morning to fix this thing once and for all in my own house.
Later that night on his own personal time he actually called me back and suggested i try some alternate options within my ISP and sure enough he was right and my computer finally got back on Wi-fi!!!!!!. This guy really cared about making sure your money is well spent and he put my problem as a priority. I told him i was gona write a very good review for his business because i think ZAP deserves it! thanks again julio
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