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Businiess name:
Hayashi Steakhouse
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Review by:
citysearch c.
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Review content:
Service is slow, rude, and unorganized. We were seated at the sushi bar and had to flag the hostess to get a server to take our drink order. Then we had to flag the sushi chief to get a server again for soy sauce and dishes. On the second visit, management had the bartender acting as a server...the hostess seated us in the ""bar"" area explaining that we could take advantage of the ""happy hour"" pricing. What we didn't know was that we were in the bar area and thus service would suffer because no real wait staff was on duty. The bartender was used as a server and he had no interest in providing service or taking food orders. The sad thing was that the two tables next to us, in the same bar area, had a server. These tables were seated AFTER us and got their food and were finished before we were served any food. Our service suffered terribly, it was 50 minutes before our food came out, we were at the breaking point and about to leave as the food was delivered, however one of the items ordered came out incorrect. The bartender had no interest in addressing the issue and mumbled that our food would be delayed another “10 minutes”. That was the last straw. I explained that we had already waited 50 minutes; I was informed that he was only the “bartender”. Our table was stunned; we received no attention during our 50 minute wait and now we were being informed that our service staff was only the “bartender”. We left, but not before my husband spoke to the “manager”, the on site manager basically told my husband that we were in the “bar area” and should not have expected service had we been seated in the other area of the restaurant. No apologies for the poor service, the hostess seating us in the “wrong” area for dinner, our food taking 50 minutes…this situation was basically our fault. We give this restaurant 6 months and they will be out of business. We have no interest in giving this place another chance.
Cons: Wait staff is not good
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