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Review content:
Worst MINI service place I ever been to, Ontario MINI is close to my work, so I thought I would give a try, made a appointment, lady was nice on the phone, asked to book a loaner car, told will do.\r
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So I went to the service, and no one was bother to ask me or to check in for me after 5 mints, and then I start to find a lady and ask where the service guy is? She called, some guy showed up a mints, didn’t even say sorry, what a shame.\r
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So I told them my car service light is on, and they did their normal check up around the car, and told me if I want to wait or come back, so I told the guy I requested a loaner car, the guys is like, oh, all of our loaner car has been already been taken by other customer, (I saw one just outside), I told the guy, hey look, there is a loaner car park outside, and I booked a week early, and he is like, sorry, that car is for another customer that need for over night, I can ask someone to take you to somewhere if you need. What a shame customer service.\r
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I had them take me to work, and afternoon, got a call, said car is ready, and they come to pick me up, and I drove car back home, and next day, I noticed my Bluetooth not working, so I call them, and the first thing they asked was “are you sure you have a Bluetooth”, I almost said the F word, of course, I had to drive back, and they found out their tech forgot to hook back up the Bluetooth wire.\r
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Worst MINI service I ever see, DON”T use them, go somewhere else, don’t let them break down you love mini!! (after your free 3 year service, go somewhere else, don’t shop from them, big mistake)\r
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