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Businiess name:
Castle Flooring, LLC
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Review by:
citysearch c.
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Review content:
The laminate in the first floor of my house was recently ruined as a result of a busted water valve. It was a huge mess and I ended up having to file a claim with my insurance company. The first step in the process for me was to provide my insurance company a quote to replace it. I called around to all the highly rated flooring companies in town and no one was really eager to help me. They all wanted me to come into their showroom first and pick out a replacement floor before they would provide me the quote that my insurance company was waiting for. When I finally called Julian @ Castle Floors, he made me aware that he had a lot of experience working with customers in this situation and immediately scheduled an appointment to come over to look at the damage. He actually came over that evening and had a quote ready for me the following day.
When I finally got a dollar value on how much the insurance company was going to cover - I gave him a call and stopped by his showroom. (BTW - He has an awesome selection of wood and laminates). As we were going through the selection process he was great about answering any question I had (which you will have tons if you ever go through this process ). Never once did I feel like he was trying to over sell me on anything - it always about what flooring would be the best fit for my families taste, lifestyle and budget. He was also completely honest about what I could expect before, during and after the install which I also really appreciated.
The installation of my floor took about a week. I have to give the installers of my floor HUGE kudos as they did an AMAZING job. Not only were they courteous, honest, and trustworthy - but they did some serious QUALITY work. Part of my install included reflooring a staircase which are supposed to be difficult to install in the first place. Rather than just laying the boards down in a very symmetric and boring pattern - my installers took the time to actually come up with a design to lay them. I have to say that it verges on being artistic with regards to how well they look. Everyone thats seen them absolutely loves them (and the floors too!).
My main point here is that it's all these little details that have made me so happy that I went with Castle!
Also here is the TLDR version of this review:
Incredible customer service. Honest. Quality Selection. Quality work.
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