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Businiess name:
Fort Lauderdale Van Rentals by IMAGE
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Review by:
citysearch c.
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Review content:
My customer service experience with The Passenger Van Rental Company in Forth Lauderdale Florida & Miami Florida Airports was a good one and I was especially impressed by the helpfulness of one specific The Passenger Van Rental Company staff member ( Ann Howland). I went to the counter and presented my e-mail confirmation printout to the rep. She looked it over, asked for my driver's license and credit card, and asked what make of car I would like. She then gave me the lot location and sent me on my way. By accident, I walked over to an area where I thought I would find the cars. I could see the red The Passenger Van Rental Company sign and assumed I was headed in the right direction. Once I got there, I realized that this was the wrong place- it was a service area for the rental cars. Before I could turn around and head back, a guy working at this service lot noticed that I looked confused/frustrated and he asked me what I was looking for. I told him and without hesitation he asked me to get into a car so that he could drive me to the actual lot and I could avoid the long walk back. He drove me right up next to the car I was renting, greatly exceeding my expectations for customer service and earning The Passenger Van Rental Company Forth Lauderdale Florida & Miami Florida Airports some bonus points- points that could easily convince me to use them again in the future
Pros: Luxury Van Rentals & 15 Passenger vans are New And Rates are VERY GOOD
Cons: Locations in Atlanta YET TO COME
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