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Businiess name:
Trek Bicycle Ellicott City
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Review by:
citysearch c.
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Review content:
Caution is warranted when using this service department!\r
I took my Kawasaki for a change of all fluids (brakes, clutch, engine oil, shaft oil) as they advertized it for what sounded a good price (about $300). The offer was even written on the board next to the service desk All new fluids, $...). When I went to pick it up, I noticed the brake fluids were not changed. Upon inquiring they responded that they had misexpressed what they meant and by all fluids they really meant just engine and shaft . No interest in sticking with the advertized deal but offered to correct their verbiage!\r
I took the bike home and parked it in my garage. By morning there was a pool of oil under it and I also noticed I had left a line of oil in my driveway and the street. I was naturally upset (could have damaged my engine)while driven back like this) and made them come and pick it up. Left for a trip, returned, picked it up... Same thing. It turns out they were not changing the o-ring of my permanent oil filter which had compressed with time. \r
After picking it up for the third time (on their dime), they proudly told me that they had also replaced the flickering brake light ( it was a weird bulb, pal ). My jaw dropped! This was a modulated light which had cost me $150. I asked them to put it back. They spent 15 min digging through their dumpster and when they came back sheepishly explained that they had found half of it only. They half-heartedly offered to buy me another but insisted that they had only had the best intentions and when I said go ahead they backed off.\r
I left, $150 poorer and several hours older but all the wiser. Be careful if you visit them!
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