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Businiess name:
Steam Express Duct Cleaning
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Review by:
citysearch c.
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Review content:
I too regret not doing research on this company. I got a coupon for an air duct cleaning for $77 up to 10 vents. There is no mention of extra cost for return vents. I received a phone call from ""JACK""? Who I could barely understand saying they would be at my home in 1 hour. ""JACK"" came to my door dressed in jamacian dreadlocks,dirty ""steamexpress"" shirt, & converse. As I opened the door, he just walked in and asked for the coupon. He didn't ask if he could inspect the rest of my home, he just went into closed rooms etc. as if he were a dominate male dog trying to show his presence. My $77 went quickly to $267 for extra vents. He tried to sell the mold sanitation and vent washing for an ungodly price. I told him that I would have to call my husband regarding the upcharge before they began. He stood there while I was on the phone and then summoned his helper to begin the process. They were already cleaning vents before i had a chance to get off the phone! He threw paper work on the counter, and told me to fill it out. After they were done, there is a section that reads""I certify and am satisfied and am shown the work is completed"". I asked ""JACK"" to let me see what he cleaned out of my vents:we walk outside and says I can't show you, my partner already dumped it down the storm sewer! Lesson learned here! I should of been tougher and them to hit the road as soon as they began the bull...DONT USE STEAM EXPRESS!!
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