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Businiess name:
Steam Express Duct Cleaning
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Review by:
citysearch c.
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Review content:
I don't even want to give one star! We had a two man team come to our home and clean our carpets. Unfortunately, one could not speak or understand English at all and the other had a strong accent that it was difficult to understand. I know this world has a variety of people and languages,which I love, but it becomes a problem when we cannot communicate successfully. They were careless with their equipment and, with no effort, ran the machine over our carpets with one hand. I had another in house Hoover carpet cleaning machine and ran over the carpets to see if they were truly clean. The water was dirty when it was ran only over a small portion of the floor. We called the company while they were here with our concerns and they kept giving an excuse instead of a solution. Sadly, this company will not be doing ours or our family, friends or neighbors carpets. I love to refer great service and friendly people, but this company was a disappointment all the way around. My suggestions would be to have them wear booties, especially when it has been storming outside, and not to run the tubing through the customers landscaping and then around the trimmed corners in the home. We had to mop the floors again to clean up after them. Great... more work for me.
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