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Businiess name:
Family Air Conditioning Inc
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Review by:
citysearch c.
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Review content:
Family Air responded to my request for an estimate to replace our current furnace very quickly. They came out and assessed our current situation, educated us on issues we hadn't even considered, and then created a clear and comprehensive proposal for us to work with. They also sent us literature and resources for us to use in making our decision as well as the phoen numbers and names of some of our neighbors who had used them in the past. We made three different requests to alter the proposal based on our shifting perceptions of what we wanted. All proposal chagnes were done right away. When we finally decided, Family Air was at the house in a day or so installing our new unit. Their servicemen were very friendly, respectful, and knowledgeable. They walked us through the permit process and made sure we were completely up to code and compliant with all safety standards. Tehy seem to take this very seriously, as they should. After finishing their work, the Owner came out and inspected the job and asked us about any concerns or issues. Only after all that was done did they ask for payment. I paid exactly what the proposal listed, Not a penny more, even though they had some technical complications with the set up of my house. No excuses, they just did what they said they would do. Over all, this was a very impressive performance.
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